Frequently Asked Questions
If you have any further questions, the Hospitality Team is here to help. Call or text us at (707) 944-1500 or send us an email at service@dryfarmwines.com.
About Dry Farm Wines
What do you lab test for?
Every wine is lab tested by a certified independent enologist. Each wine must meet the following criteria:
-Sugar Free (less than 1g/L)
-Lower Alcohol (12.5% alcohol or less)
-Lower Sulfites (75 parts per million (ppm) or less)
We also follow a strict vetting process for each grower and each wine. Every bottle is farmed organically, grown without irrigation, and fermented with wild non GMO native yeasts.
Do you have a vineyard?
We are not a vineyard. We source all of our pure Artisan Wines from small organic family farmers across the world.
Are your wines vegan?
Yes, our wines are vegan. We source pure Artisan Wines from vineyards that don't use any animal products in the winemaking process.
What type of yeast do you use?
Most wines are fermented with lab made yeasts. Our pure Artisan Wines are fermented with wild, native yeasts. These yeasts naturally grow on grapes and are found in the air of natural vineyards.
What is the sediment at the bottom of my glass?
If you notice sediment in your glass, it’s natural. Sediments are remnants of the winemaking process that remain in Artisan Wine because they’re not sterile filtered. Sediment is usually lees, which are spent yeast.
What is the best way to store my wines?
Our pure Artisan Wines are ready to enjoy right when you receive them. We recommend storing your wines in a cool, dark place. Consume an opened bottle within 2-3 days. More details can be found here.
What is dry farming?
Dry Farming is the practice of not irrigating vines. Instead, the roots of the vines grow deep to find a natural water source. It is better for the planet, better for the vine, and produces nutrient rich fruit. Based on expert research, we estimate our growers save roughly 700 million gallons of water annually.
Why are your wines lower alcohol?
Lower alcohol wines (12.5% or less) allow you to enjoy the experience and taste of wine. Our Founder, Todd, calls it “conscious consumption.”
How many carbohydrates are in your wines?
Our wines are sugar free, lab tested, and friendly to lifestyles like ketogenic and paleo. All our wines are low carb, averaging +/- 2 grams per glass.
How can your wines be sugar free?
Our pure Artisan Wines are fully fermented, meaning the native yeasts have converted all of the sugar in the grape juice into alcohol. This is quite uncommon in commercial wines. We lab test every bottle to ensure they are sugar free.
Are your wines organic?
We source all of our pure Artisan Wines from small family farms that follow organic farming practices.
What is the difference between the extra low alcohol box and the classic box?
Our Classic Membership wines are below 12.5% abv, and our Extra Low Alcohol Membership is 11.5% or lower.
Accounts
How Do I use my Account Manager?
Watch this step-by-step tutorial to learn how to best utilize your Account Manager.
What is your Happiness Promise (refund policy)?
If there’s any wine you don’t like, we will replace it or provide a refund - no questions asked. You can reach out to us anytime at service@dryfarmwines.com.
Do I need a Membership to order wine?
A Membership is the easiest way to enjoy our pure Artisan Wines, at our Member pricing courtesy. You can easily and quickly cancel, modify, or pause your Membership at any time through your account page. If you’d prefer a single box selection, you can also place a curated single purchase.
How do I order more wine?
If you’re a Member, you can move up the date of your next Membership order or add additional boxes easily in your account page.
If you’d like to order wine outside of a Membership, our Custom Concierge team is here to help. You can reach out to us anytime at custom@dryfarmwines.com
How do I activate my account?
Once you sign up for a Membership, you will automatically receive an email to activate your online account. If you have trouble locating this email or have any other questions about managing your account, you can reach out to us anytime at service@dryfarmwines.com or call or text us at (707) 944-1500.
How do I cancel my Membership?
You can easily and quickly cancel any time on your account page at no charge. If you are traveling, you can skip your next shipment or pause your Membership.
How can I skip or pause my Membership?
You can skip or pause your Membership at any time on your account page. If you have any questions about managing your Membership, please reach out to us at service@dryfarmwines.com or call or text us at (707) 944-1500.
Can I find your wines in retail stores?
We only offer these pure Artisan Wines through our website and ship directly to your door. Since our rare wines are made in small batches, retail stores don’t stock them.
Shipping
How long does shipping take?
Shipping to most US states will take 5 business days. Hawaii and Alaska have a shipping fee of $49, while all other states are complimentary. Due to specific state laws, we are unable to ship to Utah, Mississippi, and Arkansas.
Do you ship internationally?
We only ship within the United States. If you need help finding Artisan Wine in your country, we recommend this app.
Which shipping service/courier do you use?
We use UPS for all shipments.
Can I reroute or reschedule my order?
Our Hospitality Team is here to help you reroute or reschedule your shipment. You can reach out to us at service@dryfarmwines.com or call or text us at (707) 944-1500
Is a signature required for delivery?
Yes. Federal and state regulations require someone who is 21 years or older to be home to sign for the wines. UPS will send out alerts via email and/or SMS to inform you of your delivery window.
Can we ship directly to a UPS Store?
Yes. At checkout you can select the option to deliver to a UPS store directly, where they will sign for and hold your wines for up to 5 business days. You can also call us directly at 707.944.1500, and we will be happy to change your address for you.
Do you ship to Alaska and Hawaii?
Yes. Shipping takes about 5 business days to arrive and has a flat rate fee of $49.
Any states you don’t ship to?
Due to local state regulations, we are unable to ship to Utah, Arkansas and Mississippi.
Frequently Asked Questions
If you have any further questions, the Hospitality Team is here to help. Call or text us at 707.944.1500 or send us an email at service@dryfarmwines.com.
